EU WITHDRAWAL POLICY
This policy applies to customers located in the European Union where the statutory right of withdrawal applies to their purchase.
Your Right of Withdrawal
If you are a consumer in the European Union, you may generally have the right to withdraw from your purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.
How to Exercise Your Right
To request withdrawal, please contact us using the information below:
Customer Service Email: 【support@nailovas.com】
You may use our EU Withdrawal Request form below, or provide another clear statement explaining your decision to withdraw.
Effects of Withdrawal
Where a valid withdrawal applies, we will process the applicable refund in accordance with applicable EU consumer law.
Refunds generally include the payments received from you, including standard delivery costs where legally required.
If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, the additional cost may not be refundable where permitted by applicable law.
The refund will generally be made using the same payment method used for the original transaction, unless otherwise agreed or required by law.
Return of Goods
Where withdrawal requires the goods to be returned, you must send the goods back without undue delay and within the period required by applicable law.
Unless otherwise required by law, you may be responsible for the direct cost of returning the goods.
Hygiene-Related Products
Certain products may be subject to legal exceptions to the right of withdrawal where, after delivery, they have been unsealed or used in a manner that makes them unsuitable for return for reasons of health protection or hygiene.
For nail products, any applicable statutory exception will be determined according to the circumstances of the product and applicable law.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Damaged or Defective Products
The statutory right of withdrawal is separate from your legal rights relating to products that are defective, damaged, incorrect, or otherwise fail to conform to the applicable requirements.
If you receive a damaged or defective product, please contact us:
Email: 【support@nailovas.com】