HELP CENTER

How Can We Help?

Welcome to the NAILOVAS Help Center.

We've gathered answers to some of the most common questions about our products, orders, shipping, returns, and more.

Orders

Can I change or cancel my order?

We begin processing orders quickly, so please contact us as soon as possible if you need to make a change or cancellation.

Email: 【support@nailovas.com】

Once an order has entered processing or has been shipped, we may not be able to make changes.

Press-On Nails

Do NAILOVAS sets include multiple sizes?

Product details will specify the number of nails and available sizes included in each set. Please check the individual product page for specific information.

How do I choose the right size?

We recommend measuring your natural nails before application and comparing your measurements with the sizing information provided on the product page.

Can I reuse my press-on nails?

Reusability depends on the application method, removal process, and condition of the nails. Following our application and removal recommendations can help maintain the condition of your set.

Shipping

How long does shipping take?

Orders are generally processed within 1–2 business days.

Standard Shipping typically takes 5–7 business days after dispatch, while Express Shipping typically takes 1–3 business days after dispatch.

Please see our Shipping Policy for full details.

Returns & Exchanges

For information about returns, exchanges, or eligible products, please see our Return & Exchange Policy.

Return Email: support@nailovas.com

Still Need Help?

We're happy to assist.

Email: support@nailovas.com

Please include your order number when contacting us about an existing order.

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