RETURN & EXCHANGE POLICY
We want you to love your NAILOVAS purchase. If something isn't right, please review the policy below before requesting a return or exchange.
Return Eligibility
To be eligible for a return, items must generally be:
- Unused
- Unworn
- In their original condition
- In the original packaging where applicable
For hygiene and safety reasons, used, worn, applied, or altered nail products may not be eligible for return or exchange.
Please contact us before sending anything back.
Return Email: 【support@nailovas.com】
How to Request a Return
Please contact us within 【14 days】 of receiving your order.
Your request should include:
- Order number
- Name used for the order
- Product(s) you would like to return
- Reason for the return
- Photos, if applicable
Our customer service team will review your request and provide further instructions if the return is approved.
Important: Please do not send items to a return address before receiving return instructions from our team.
Return Shipping
Unless an item arrives damaged, defective, incorrect, or otherwise qualifies for a company-covered return, return shipping costs may be the responsibility of the customer.
For damaged, defective, or incorrect items, please contact us with photos and your order information so we can review the issue.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Email: 【support@nailovas.com】
We will review the information and determine an appropriate resolution, which may include a replacement, refund, or other solution where applicable.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, the applicable amount will be returned to your original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund.